To book your trip, call 1-800-854-9928; select your language option and then select option 3 for the MassHealth Call Center and then follow the telephone prompts. Do not press 0 for an operator, as this will return you to the beginning of the phone menu and further delay your call. Transportation requests must be booked at least 3 business days in advance during normal business hours of 7:00AM - 7:00PM whenever possible. However, we will make every attempt to accommodate requests received sooner than 3 business days.
If you are attempting to schedule a trip that does not have a valid PT1 or if you have questions or concerns regarding your PT-1(s); you will need to call your case manager at UCM.
Unauthorized stops along the way from your residence to your provider’s office (and on the return trip) are not permitted.
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