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Transgender Case Management

At United Care of Massachusetts we understand the unique challenges that gender-diverse patients face when searching for health care. Providing personalized care involves collaboration between specialty physicians, which is why our dedicated Case Managers provide our gender-diverse patients with assistance in navigating Health systems, specifically including:


  • Providing information about Transgender Health Programs.
  • Taking an initial intake assessment in order to understand each person’s health care needs and goals.
  • Ensuring patients are established with a primary care provider.
  • Coordinating referrals for gender-affirming surgeries.
  • Identifying appropriate providers and coordinating referrals for other supportive services.
  • Coordinating insurance and benefits coverage.
  • Providing linkages to community-based resources.
  • Testing for HIV/STI's
  • Assistance with legal name change 
  • Assistance with legal gender identity change